Terms of Service

Last Updated: October 28, 2024

Thank you for visiting our website. By accessing and using our website, blog, success stories, and any services we provide, you agree to comply with and be bound by these Terms of Service. Please read the following terms carefully before using our services.

1. Services Provided

We offer IT outsourcing services, including but not limited to website design, development, SEO optimization, performance enhancements, and ongoing IT maintenance. These services are provided based on workday packages: 30 days, 90 days, or custom plans as agreed upon between you (the “Client”) and us.

2. Payment Terms

  • Pricing: Services are priced based on the selected workday package (30 days, 90 days, or custom) and the scope of services.
  • Payment Method: Full payment is required before the start of the service period. Payments can be made via bank transfer, credit card, or other methods as specified.
  • Refunds:
    • Before Service Starts: You may request a full refund if cancellation occurs within 7 days of payment. Refunds will be processed within 7 business days.
    • After Service Begins: Refunds are not available once services have commenced unless agreed upon by both parties under exceptional circumstances. Any completed work will be deducted from the refund amount.

3. Client Responsibilities

  • Information: You agree to provide accurate, complete, and up-to-date information necessary for the delivery of our services.
  • Timely Responses: You agree to respond to our requests for feedback or approval promptly to avoid delays in service delivery.

4. Service Delivery

  • Service Period: The service period begins upon receipt of payment and confirmation of project details. The specified workdays (30 days, 90 days, or custom) will be based on our agreed timeline.
  • Delays: We are not liable for delays caused by your failure to provide necessary information or approvals. In such cases, we reserve the right to adjust the service delivery timeline.

5. Intellectual Property

  • All intellectual property rights for work completed under this agreement will be transferred to you upon full payment, unless otherwise specified in the contract. You retain the right to use all work produced for the duration of the agreement.

6. Privacy and Data Protection

  • Your use of our services is subject to our Privacy Policy. We are committed to protecting your personal data and ensuring your information is handled in compliance with applicable laws.

7. Limitation of Liability

  • We are not liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our services. Our total liability is limited to the total amount paid for the services contracted.

8. Third-Party Services

  • We may use third-party service providers for certain aspects of our services, such as hosting, analytics, and marketing. These third parties are bound by their own terms of service and privacy policies, and we are not responsible for their actions.

9. Termination

  • Early Termination: Either party may terminate the agreement if there is a breach of terms. In such cases, work completed will be billed, and any remaining balance will be refunded based on the proportion of work completed.
  • Post-Termination Support: Any support requested after termination will be treated as a separate project and subject to a new agreement.

10. Governing Law

  • These Terms of Service will be governed by and construed in accordance with the laws of Hong Kong, and any disputes will be resolved in the courts located within Hong Kong.

11. Changes to These Terms

  • We may update these Terms of Service periodically. Any changes will be posted on this page, with the updated date listed at the top.

Contact Us

If you have any questions about these Terms of Service or our practices, please contact us at:

Email: luxira.limited@gmail.com